Thanks for spending your hard earned cash on us, we really appreciate it. But please understand that we all have other things going on in our lives such as jobs and families, so we can't always send out your order the day you've purchased it.
WHY HAVEN'T YOU ANSWERED MY STUNNING LITERATE EMAIL REGARDING A MISSING ITEM? If we've told you from day one that things are going to take longer than standard then we're not going to bother. If anything out of the ordinary happens stopping merchandise getting to you, we will always inform you. Before you shout at us, please remember that sometimes things are just out of our control. I PREORDED LAST WEEK, WHERE IS IT?It's a preorder, meaning that we don't have them yet. Preordering ensures that you get the item you want, in the size you want. If you don't trust us and don't want to preorder, that's fine, but there's no guarantee we'll have any left/in the size you want. We will always have a scheduled date of when the item should be in stock, so please look before you send the above?
SO, MAKING MONEY OFF POSTAGE ARE YOU?No. Postage is expensive these days.
I LIVE IN SOMEWHERE THAT'S NOT EUROPE, CAN I STILL PLACE AN ORDER?
Yes, but orders to the USA from our experience can take up a few months. Thank U.S. Customs for that.
WHAT GIVES? I'M IN THE EU AND MY SLICK MERCH IS TAKING AGES TO GET TO ME!
We're not sure why this is, sometimes people get it as quickly as UK post, other times a period of weeks. What we DO know for a fact that to send stuff to any country that uses a different currency to Sterling or Euros it now has to go through Customs checks. This can delay your order. You may notice some official looking stamps on your package - there's the evidence.
I'M A BIT A FAN BOY, CAN YOU SIGN MY MERCH?
No. We just don't feel comfortable doing it, save it for Sabbath.
THANKS